Commercial Loan Servicing Manager

Commercial Loan Servicing Manager# Commercial Loan Servicing Manager City Center - Superior, WI 54880## Overview Salary Range $69,000.00 - $86,400.00 Salary## Description
** Job Type: Full-time, Exempt
** Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our creative and accomplished professional team to help us make more possible.

The Commercial Loan Servicing Manager is responsible for leading our commercial loan servicing team and overseeing all aspects of loan servicing operations. This role guides a team of loan servicers, sets clear priorities, and ensures critical servicing functions—such as loan boarding, payment processing, reconciliation, and reporting—are completed accurately and on time. As the department’s primary subject matter expert, this position maintains servicing standards, safeguards data integrity, and upholds compliance with bank policies, investor guidelines, and state and federal regulations.

This position plays a key role in strengthening operational controls and reducing regulatory and reputational risk, through managing workflows, coaching and developing staff, and implementing process improvements that enhance accuracy, efficiency, and turnaround times. This role collaborates closely with Operations, Credit, Compliance, and external vendors to support new products, system enhancements, and regulatory updates. Additional responsibilities include executing servicing events, monitoring insurance compliance, supporting audits and exams, and driving corrective actions when issues arise.
** Qualifications
* ** Bachelor’s degree in business or 5+ years of comparable commercial loan servicing experience
* Proven ability to lead, coach, and develop a high‐performing, service‐oriented team; set expectations; and drive accountability
* Broad knowledge of commercial loan servicing functions; advanced understanding of state and federal banking regulations preferred
* Strong written, verbal, presentation, and listening skills; able to communicate with tact and professionalism in a fast‐paced environment
* Excellent time‐management, critical‐thinking, and problem‐solving abilities; able to manage multiple priorities, interruptions, and complex situations with limited supervision
* Proficient with core banking systems and lending software; strong math skills including interest calculations, proportions, ratios, and percentages
* Demonstrated commitment to organizational values such as Respect, Integrity, Teamwork, and Accountability## Compensation and Benefits Full-time annualized starting salary range for this position is $69,000 to $86,400, contingent on relevant skills, training, experience, education, and other job-related factors permitted by law.

National Bank of Commerce offers an excellent benefits package including health, dental, and vision plan for you, your spouse, and eligible children, Health Savings Account (HSA) contribution (including employer contributions), flexible spending accounts, 401(k) plan with a generous match, paid time off program, paid holidays & floating holidays, volunteer time off program, employer paid life insurance, voluntary life plans, short-term disability insurance, long-term disability insurance, health and wellness incentive, and employee assistance program.

National Bank of Commerce is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. National Bank of Commerce will comply with all federal and state laws concerning the application and employment of people with disabilities.
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