Retail Service Team Member - Birthday & Events Lead

Join to apply for the Retail Service Team Member - Birthday & Events Lead role at Michaels Stores.

Store - DEN-SUPERIOR, CO

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a fun, engaging, and stress-free experience for guests. Deliver friendly customer service by assisting customers in shopping and finding products. Ensure a fast and friendly checkout process. Complete operational tasks such as truck unload, merchandise duties, and store recovery to meet Brand Promises.

• Plan and coordinate multiple events, including children’s birthday parties and craft classes.
• Create a fun and creative environment for clients of all ages.
• Demonstrate and instruct craft projects, perform face painting, and other activities.
• Manage party add-ons like goody bags and balloons according to standards.
• Communicate event details with clients and team members.
• Handle administrative tasks such as emails, calls, and paperwork.
• Adjust plans based on client feedback and needs.
• Create backup or emergency plans.
• Ensure client satisfaction for all scheduled events.
• Maintain cleanliness and safety standards, including setup and cleanup.

• Assist customers with shopping, locating products, and providing solutions.
• Provide quick and friendly checkout experiences.
• Promote Rewards program and Private Label Credit Cards, including enrollment.
• Educate customers about Voice of Customer (VOC) surveys.
• Support Omni-channel processes like BOPIS and SFS.
• Participate in truck unloading, stocking, and planogram setup.
• Perform merchandise recovery and store maintenance.
• Support stock optimization and AD set duties.
• Contribute to shrink and safety programs.
• Follow SOPs and company policies for compliance.
• Interact positively and respectfully with others, embodying company values.
• Cross-train in Custom Framing sales and production.
• Participate in daily store cleanliness activities.

• Energetic, enthusiastic personality.
• Ability to handle stress and interact effectively with guests and co-workers.
• Excellent people skills.
• Experience working with children and managing children’s events.
• Strong communication skills (written, verbal, nonverbal) and listening skills.
• Organizational, interpersonal, and creative problem-solving skills.
• Retail and customer service experience required.

• Ability to stand for long periods.
• Mobility throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lift heavy boxes and access high shelves with ladders.
• Work in climate-controlled and outdoor environments, including nights, weekends, and early mornings.

The position pays $14.81 - $17.30 per hour. Michaels prioritizes team member wellbeing, offering comprehensive benefits. We are an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities.