Mobile Associate, Store-in-Store, Retail Sales

Job Overview

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high‑traffic environment where technology innovations, customer needs, and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs, educate and demonstrate T‑Mobile solutions, and recommend products to enhance the customer experience. They exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality‑of‑sale metrics.

• Proactively engage a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, and showcasing the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identify customer needs, and apply solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the in‑store experience, new skills, products, and processes; review personal results, current promotions, and Hub updates to remain customer‑ready at all times. Continuously learn and improve to provide the best possible customer experience.
• Perform price overrides for specialty offers specific to National Retail; proactively reach out to potential customers, drive sales activity, and follow up to capture referrals and build relationships.
• Coordinate with nearby leadership and teams to support the customer journey from account set‑up to device support and account servicing.

• High School Diploma or GED (Required)
• Six months of customer service and/or sales experience in a retail environment (Preferred)

• Coaching (Required)
• Communication (Required)
• Consultative Selling (Required)
• Customer Communications (Required)
• Customer Education (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Referrals (Required)
• Customer Satisfaction Management (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Prospecting (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Hourly Base Pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Eligible employees receive an Annual Stock Grant.

Benefits include medical, dental and vision insurance; flexible spending accounts; 401(k); employee stock grants and purchase plan; paid time off; 12 paid holidays for full‑time employees and 2½ paid holidays for part‑time employees; paid parental and family leave; family building benefits; back‑up care; childcare subsidy; tuition assistance; short‑ and long‑term disability; voluntary AD&D, accident, life and disability insurance; voluntary long‑term care insurance;

mobile service and home internet discounts; pet insurance; and access to commuter and transit programs. Eligible employees can also receive additional benefits such as mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. For more information, visit

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.