Business Development Representative

Sales And Marketing Account Manager

Benefits: 401(k), 401(k) matching, bonus based on performance, company car, competitive salary, dental insurance, health insurance, opportunity for advancement, paid time off, training & development, vision insurance

Why Us? At Paul Davis Restoration we're more than a company — we're a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business. If you're ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

• Retain, prospect and recruit new strategic business relationships
• Grow and foster relationships with strategic business accounts
• Onboard and train business relationships
• Create service level agreements with strategic business relationships
• Takes responsibility for communicating to key accounts regarding ongoing projects
• Supports and assists the overall Paul Davis team

Basic Requirements:

• Associate or bachelor's degree is desired especially in area of sales, marketing and communications
• Experience in marketing, sales, and customer service
• Highly organized and versed in prioritization of tasks
• CRM experience (Salesforce, Luxor, ect.)
• High level written and verbal communicator
• Deal maker/closer
• High aptitude in Microsoft office suite
• Dependable transportation
• Smart phone
• Appropriate attire
• Fun and outgoing personality
• Driven by results and growth

Evaluated On:

• Results of new accounts brought on by the sales and marketing account manager
• Relationship and growth penetration of active current accounts
• Activities in Luxor
• Follow up and follow through
• Commitment to entire Paul Davis team
• Relationships with vendors and subcontractors
• Culture and overall attitude
• Skill development goals
• Performance in alignment with the job description
• Behaviors aligned with the vision, mission, values, 10 serving basics and brand promise

Overall Primary Duties:

• Face to face activities with current and new strategic business relationships
• Coordinate meetings, lunches, and presentations to educate and probe for win/win/win relationships
• Be the face of Paul Davis at associations, chamber events, community events and commit to being on different committees
• Be the hunter and retainer for sales with a strong pipeline
• Retain lasting relationships with key accounts to capture new revenue through new and existing relationships
• Create and follow sales budget weekly, monthly and yearly
• Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)
• Work directly with the vice president of sales and marketing
• Work directly with sales and marketing team
• Work directly with the general manager
• Work directly with team leads and operations teams to ensure a positive client experience
• Grow the account relationships based on sales from prior years
• Set proper expectations with accounts
• Recruit new key accounts that align with the Paul Davis way
• Build, create and execute service level agreements with new accounts
• Teach, train and onboard new and existing accounts
• Teach, train and onboard the Paul Davis team with new accounts
• Brand the Paul Davis name by being involved in association, chambers and the community and being committed to boards or committees
• Review, update and manage RMS and Luxor software
• Find and validate key accounts needs to facilitate a 9 or 10 rating on the net promotor score (NPS) based on client's willingness to recommend us to friends and family when work is complete
• Supports ERTPMs and RPMs in setting proper expectations with clients
• Support's ERTPM's and RPMs in obtaining (where applicable) and ensure collection of all work authorization and other documentation from clients for all services
• Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct)
• Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account
• Monitors SEO, Google ad, pay per click, website and local service ads
• Support ERTPM's and RPMs in communicating and building trust throughout each project

Secondary Duties:

• Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up
• Participate in on call rotation
• Participate in sales and marketing events
• Manage emergency preparedness plans for accounts
• Professionally handle and resolve all complaints in a timely fashion
• Work directly with the sales and marketing team to build long lasting relationships with accounts
• Provide feedback to other management based on observations from the field and the relationship
• Learn and work with priority management principles to create default schedules for…