Head of Operations

At Quiet Lab, we're a team of high-achievers on a mission to create sleep products that help high achievers live longer and reach their full potential. Our long-term vision is to become the "Apple of Sleep" — and reduce the number of hours humans need to sleep through our technology, without tradeoffs. With monthly revenues in multiple seven figures and a clear path toward nine, what we're building next is the operating system to scale it — the infrastructure, the processes, the team, the data visibility.

That's where you come in.

The Head of Operations role is a builder at heart - a strategic partner but also a doer.

You’ll build the operating system this company doesn’t have yet — the targets, the cadence, the accountability, the data visibility. You’ll be the person who turns a founder-dependent business into a process-dependent one.

This is not a sit-back-and-strategize role. Day one, you’re rolling up your sleeves: fixing 3PL issues, building dashboards, setting up a weekly operating rhythm, and hiring the people we need.

Do it well and you earn the COO title through results, not tenure. If you’ve built the operating system of a fast-growing DTC brand before and you want to do it again with real ownership and a big upside — keep reading.

• If you need everything defined before you start, this isn’t for you. There’s no playbook here. You’re writing it.
• If you’re a strategist who stays above the work, you won’t last. This role starts in the dirt — 3PLs, inventory, sales tax, hiring. The strategic influence comes after you’ve built something.
• If you study problems longer than you fix them, this is the wrong role. We need someone who looks at the data, makes a call, and moves.
• If you need a big team and existing infrastructure to operate, you’ll be frustrated. You’re inheriting a bookkeeper, a CX team, and some 3PL relationships. Everything else, you build.
• If you want the COO title on day one, look elsewhere. Here you earn it.

• Build and run the company’s weekly operating rhythm: targets, ownership, accountability, follow-through
• Create KPIs and dashboards so performance is visible, not guessed at
• Ensure the founder only weighs in on the big decisions — not every decision

• Own 3PL management (US + China), fulfillment, inventory, and supply chain
• Run inventory forecasting across Shopify and Amazon with weekly plan‑vs‑actual reviews
• Find and fix margin leaks: fulfillment costs, returns, processing, cost per unit
• Manage expansion logistics: international fulfillment, new warehouse partners

• Find and hire a fractional CFO or accounting agency — first‑60‑days priority
• Support the financial model through inventory forecasts, cost data, and coordination with the finance team
• Work with the fractional CFO to build a financial model with six‑month targets
• Own sales tax compliance

• Build the hiring process and run it end‑to‑end
• Set clear expectations and hold people accountable
• Build onboarding and offboarding processes
• Oversee HR, payroll, and contracts
• Build a CX improvement roadmap within 60 days based on fulfillment times, refunds, and support quality
• Partner with the founder and Head of Product on operational readiness for new launches

• HR Specialist
• Customer Success Manager (+ CX team)
• 3PLs (US and international)

• 5–8 years in an operations leadership role (Head of Ops, VP Ops, COO, or GM) at a DTC e‑commerce company ($10M–$250M)
• You’ve built an operating system from scratch — not inherited one, built one
• You’re a partner, not just an executor — you push back, challenge ideas, and make decisions
• You’ve managed 3PLs and have hands‑on inventory management experience
• You’ve built and led teams of 10+ and made hard calls when necessary
• You’ve hired multiple roles and can run a hiring process end‑to‑end
• Strong financial instinct — you can read a P&L, spot margin leaks, and think in unit economics
• Tech‑savvy and comfortable in the Shopify ecosystem
• Comfortable in ambiguity — you create clarity from it

• You’ve been a key operator…