Business Adm & Customer Care Staff

Business Adm & Customer Care Staff Surabaya

We are looking for an Business Adm & Customer Care Staff in Surabaya Branch to ensuring smooth both the administrative and operational aspects of credit marketing
, ensuring smooth coordination between branches, internal departments, and the Credit Committee. You will play a key role in managing credit documentation, reviewing applications, and assisting with customer inquiries and complaints and helping to maintain efficiency, accuracy, and service excellence in our financing processes.

Job Description

Support the administrative and operational activities of the marketing team in Surabaya Branch, including data entry, document management & coordination with both internal and external

Receive credit application submissions and internal memo from branches to be review, verification for documents accuracy & completeness, and circulate it to the credit committee

Conduct initial verification of billing documents related to credit disbursement

Filed and maintained documents, informed the Marketing team of fully paid contracts, and prepared settlement letters for customers through Marketing or the Loan Operation team.

Handling customer complaints and inquiries related to the company's products and services

Qualifications

Diploma / Bachelor degree in Business Administration, Management, Finance, Law, or a related field.

Minimum experience 1 years as marketing administration or related support roles

Having experience as credit marketing administration support in financing company would be preferred

Strong attention to detail and organizational skills.

Ability to handle confidential documents with discretion

Good communication and teamwork skills.

English is adequate in reading, writing & speaking

Willing to be placed in Surabaya Branch

Disclaimer – Use of Personal Data

By submitting a job application to the Company, including but not limited to the curriculum vitae (CV) and other supporting documents, the applicant hereby gives consent to the Company to use, process, store, and dispose of the applicant's personal data in accordance with the applicable laws and regulations in Indonesia, including but not limited to Law No. 27 of 2022 on Personal Data Protection.

Any personal data submitted will be used solely for recruitment and selection purposes and will be destroyed in accordance with internal policy once the process is completed.

PT KDB Tifa Finance is a member of The Korea Development Bank (state-owned bank of South Korea The Korea Development Bank/KDB Bank is a wholly state-owned bank in South of Korea). It was founded in 1954 in accordance with The Korea Development Bank Act for the purpose of supplying and managing major industrial capital to help develop Korean industries and the national economy.

KDB has been at the forefront of enhancing Korea's financial capacity by expanding its reach in global markets and creating a global brand in finance.

PT KDB Tifa Finance,Tbk is focusing on business in Finance industry in Indonesia

PT KDB Tifa Finance is a member of The Korea Development Bank (state-owned bank of South Korea The Korea Development Bank/KDB Bank is a wholly state-owned bank in South of Korea). It was founded in 1954 in accordance with The Korea Development Bank Act for the purpose of supplying and managing major industrial capital to help develop Korean industries and the national economy.

KDB has been at the forefront of enhancing Korea's financial capacity by expanding its reach in global markets and creating a global brand in finance.

PT KDB Tifa Finance,Tbk is focusing on business in Finance industry in Indonesia