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Hotel Management Hospitality & Tourism Guest Services

Hotel Front Office Service Lead – Guest Experience

Job in 32274, Surabaya, Indonesia
Listing for: Shangri-La Group
Full Time position
Listed on 2026-02-19
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Management, Hospitality & Tourism, Guest Services
Job Description & How to Apply Below
A luxury hotel in Surabaya is seeking a Service Associate for the Front Office. The ideal candidate will oversee operations and ensure exceptional service delivery. Applicants should have strong communication skills, a focus on customer experience, and preferably experience in the hospitality industry. Proficiency in English and familiarity with hotel management tools are essential. A diploma in hotel management is preferred.

Join a rewarding team that values hospitality from the heart.
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