Service Associate- Front Office; Reception

Shangri-La Surabaya “To treat a stranger as one of our own” characterizes the hospitality you can expect. Discerning travelers will enjoy world‑class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure every palate is pampered, but what makes each stay memorable is Shangri-La’s special kind of hospitality – hospitality from the heart.

Experience a refined oasis of quietude in the heart of Surabaya, a luxury redefined with unmatched comfort and elegance. Surrounded by lush gardens, this urban sanctuary offers spacious rooms, award‑winning dining, and a tropical pool for ultimate relaxation. Whether for business or leisure, guests enjoy serene settings, exceptional service, and convenient access to Surabaya's vibrant cultural and commercial centres.

• Take responsibility for front‑office operations, ensuring smooth and efficient service at all times.
• Supervise and lead all service associates in their daily activities.
• Upsell rooms to meet guests’ needs when appropriate.
• Ensure guest requests are fulfilled in a professional and timely manner.

• Takes pride in being a hotelier.
• Obsesses over customer experience.
• Enjoys crafting creative and best‑fit solutions.
• Has high proficiency in English, both written and spoken.
• Has relevant experience in the hospitality industry (preferred).
• Has a background in hotel management or a related field (preferred).
• Has strong interpersonal and communication skills.
• Graduation from a recognised university/diploma in Hotel Management.
• Able to perform shift work or flexible working hours.
• Proficient in MS Word, Excel, and the Opera System.

This opportunity is available under a local compensation package.

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