Housekeeping - Order Taker

As a Housekeeping-Order Taker, you would be responsible for answering all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards.

• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Respond to all emergency calls which includes monitoring the alarm system
• Dispatch and direct the proper crafts to the location, notifying other departments and the alarm company of the situation
• Coordinate and control all office traffic
• Present a positive, professional, and courteous image to ensure guest satisfaction
• Maintain the brand's high quality standards
• Remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

• Prior customer service/administrative support or housekeeping experience required

• Grade School education

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Doubletree by Hilton - Surabaya, Indonesia

Full‑time

Doubletree by Hilton

Housekeeping and Laundry