Hospitality Property Manager

About This Job

Kozystay

Location:

Surabaya, East Java, Indonesia

Work Mode:
On-site

Industry: Hospitality

Kozystay is a fast-growing hospitality technology start-up focused on short-term rentals. We are looking for a Property Manager to lead day-to-day operations for Kozystay units in Surabaya, support the pre-opening phase, and maintain strong relationships with property owners.

• Operational oversight and property readiness:
  Ensure all Kozystay units are consistently clean, well maintained, and fully stocked to standard. Conduct routine inspections and coordinate preventive and corrective actions with Maintenance, Housekeeping, and Laundry.
• Guest experience and hospitality standards:
  Oversee smooth check-in and check-out with clear, accurate communication. Resolve guest issues quickly and professionally to protect guest satisfaction and target scores.
• Team coordination and vendor management:
  Lead on-site teams and external vendors to meet service and performance targets. Ensure consistent SOP compliance and service expectations across daily operations.
• Inventory, supplies and cost control:
  Monitor amenities, linen, and consumables and ensure timely replenishment. Track operational spend and apply cost control without compromising guest experience.
• Reporting, compliance and performance monitoring:
  Provide daily or weekly updates on unit condition, guest feedback, issues, and resolutions. Ensure operations meet Kozystay SOPs, safety standards, and local regulations.
• Owner relations and communication:
  Maintain strong owner relationships through proactive communication, transparency, and timely updates. Handle owner questions and requests professionally, aligned with Kozystay policies.
• Owner reporting and financial transparency:
  Prepare regular owner reports covering occupancy updates, revenue summaries, maintenance actions, and improvement recommendations. Ensure reporting is accurate, clear, and supports owners in understanding property performance.

Minimum 3 years of experience in property management, hospitality operations, or hotel or apartment management.

Work Location:

Surabaya. Excellent communication in Bahasa Indonesia and basic English for guest and owner interactions. Strong attention to detail, high sense of urgency, and commitment to keeping properties guest‑ready at all times. Proven experience supervising teams or coordinating multiple stakeholders across housekeeping, maintenance, and vendors. Comfortable using property management tools, Whats App, spreadsheets, and reporting apps. Able to provide clear, accurate daily or weekly operational reports and owner updates.

Willing to work flexible hours during high occupancy periods or urgent situations.