Guest Service Associate

Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes.

Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for Guest Service (Surabaya) who will be with day-to-day operations.

Job Description s:

Guest Check-In and Check-Out:
Greet guests warmly upon arrival and facilitate a smooth check-in process. Efficiently handle guest check-outs, ensuring all necessary procedures are followed.

Guest Issues and Inquiries:
Address guest concerns and queries promptly and professionally. Provide accurate information about the property, local attractions, and amenities.

Deadline Management:
Complete all assigned tasks and meet deadlines as directed by the Property Manager. Report any delays or issues to the Property Manager in a timely manner.

Linen, Supplies, and Cleaning:
Monitor and manage the inventory of linens, toiletries, and other supplies. Coordinate with housekeeping to ensure that apartments are clean and well-stocked.

Deliver exceptional customer service at all times, exceeding guest expectations.

Handle guest feedback constructively and use it to improve service quality.

Skills & Requirements:

Previous experience in the hospitality industry is preferred.

Fresh graduates with relevant internship experience will also be considered.

Min. Diploma (preferably in major Hospitality).

Sociable and outgoing, comfortable interacting with guests from diverse backgrounds.

Excellent verbal and written communication skills in both English and Bahasa Indonesia.

Strong ability to prioritize tasks, with a keen attention to detail.

Highly proactive, capable of working independently and taking initiative.

Willingness to work flexible hours, including weekends and public holidays.

Adaptable to changing schedules and able to handle high-pressure situations.

Excellent interpersonal skills, with a natural ability to build rapport with guests and team members.

Professional demeanor and a positive attitude.

Fluency in English and Bahasa Indonesia is mandatory. Additional languages are a plus.