Teknisi It & Jaringan Mobile; Outlet

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Job Identification:
Job Category: Food and Beverage
Job Schedule: Full time
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As an Outlet Attendant , you're not just making guests feel at home - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Guest Reception: Greet guests warmly, manage reservations, and ensure smooth seating arrangements.
• Service Support: Assist service staff with table setup, clearing, and maintaining cleanliness throughout the outlet.
• Guest
  
  Experience:
  
  Provide attentive service, respond to guest inquiries, and ensure a pleasant dining experience.
• Coordination & Communication: Liaise with kitchen and service teams to ensure timely and accurate order delivery.
• Presentation Standards: Maintain high standards of personal grooming and outlet appearance in line with brand guidelines.
• Safety & Hygiene: Follow health, safety, and hygiene protocols to ensure a clean and safe environment for guests.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• High school diploma or equivalent; hospitality training is a plus
• Proven experience in a similar role in a hotel
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands ( , and a company‑wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

Additional Information
Job Number
Job Category Loss Prevention & Security
Location Jalan Embong Malang 85-89, Surabaya Jawa 60261, Indonesia
Located Remotely? N
Position Type Non-Management

POSITION SUMMARY
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports.

Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and…