Support Specialist

Responsibilities

• Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters
• Answer questions and resolve low complexity issues
• Facilitate overall serving of accounts and processing business transactions
• Maintain a suspense and follow-up system for outstanding underwriting items
• Ensure accuracy of information inputted into all appropriate systems
• Verify that all necessary documentation is in the file
• Communicate with team members, agents/brokers and other key business partners
• Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions
• Under Underwriter direction, attach appropriate forms and make policy changes as requested
• Establish, support, and maintain effective relationships and/or regular contact with clients

• Typing 50+ wpm
• 5 years of MS Office skills preferred
• Ability to follow procedural guidelines and recognize exceptions to guidelines
• Successful experience working in a team-oriented, collaborative environment
• Self-directed and highly productive with light supervision
• Comfortable with high volume workloads, fast-paced service standards and metric based performance assessment
• Detail-oriented, results-oriented and accuracy-focused
• Good verbal and written communication skills
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.