Senior Automotive Service Advisor Req

Senior Automotive Service Advisor | $75K-$95K OTE | Mon-Fri

Champs Family Automotive
Location: Surprise, Arizona 85378
Schedule: Monday-Friday, 8:00 a.m.

-5:30 p.m.
Pay Type: Base plus commission
Earning Potential: $75,000-$95,000 annually on target

Champs Family Automotive is seeking a Senior Automotive Service Advisor in Surprise, Arizona. This role is designed for an experienced automotive professional who can manage 10-15 vehicles per day while providing clear, responsive customer communication. The position offers base plus commission compensation based on gross profit, with on-target annual earnings of $75,000-$95,000. The schedule is Monday through Friday, 8:0 0 a.m.

-5:30 p.m.

• Manage customer intake and accurately document vehicle concerns and service needs.
• Create and present repair estimates and maintenance recommendations to customers.
• Manage customer follow-up and obtain authorization for recommended repairs and services.
• Oversee repair orders from initial vehicle write-up through completion.
• Manage an expected daily car count of 10-15 vehicles while maintaining consistent customer communication.
• Handle inbound and outbound customer communication by phone, text, and email.
• Work toward weekly sales expectations of $20,000-$25,000.
• Address customer escalations and make a reasonable effort to resolve concerns before involving management.

• 3-5 years of automotive service advising or relevant automotive industry experience required.
• Automotive industry background required.
• Experience from an independent repair shop, dealership, or a combination of both is accepted.
• Experience using Mitchell 1 for shop management and customer relationship management.
• Strong written and verbal communication skills for customer interactions by phone, text, and email.
• Ability to manage multiple repair orders, customer follow-ups, authorizations, and sales responsibilities throughout the workday.
• Ability to professionally address customer concerns and attempt resolution before escalating issues to management.

• Base plus commission compensation structure.
• Commission is based on gross profit (GP).
• On-target annual earning range of $75,000-$95,000; actual earnings may vary based on the compensation plan and performance.
• Employer pays 50% of the employee-only health insurance premium.
• Dental insurance available with employee-paid premiums.
• Vision insurance available with employee-paid premiums.
• 401(k) retirement plan.
• One week of PTO after Year 1 and two weeks after Year 3.
• Paid holidays.
• Certification costs paid or reimbursed.
• Uniforms provided.

Champs Family Automotive offers a Monday-Friday schedule with no weekends and a professional, respectful, team-oriented environment. This Senior Service Advisor role provides the opportunity to manage the customer experience from initial write-up through repair completion while working toward established sales goals. The position also offers a base-plus-commission pay structure and benefits that include health insurance premium support, retirement benefits, PTO, paid holidays, and certification cost assistance.

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.