Assistant General Manager

Location:

Surprise, AZ, N Litchfield / W Waddell Rd

Position:
Assistant General Manager (Sales)

Our Assistant General Manager reports directly to the General Manager and assists the Sales team while handling day‑to‑day operations. The role focuses on sales, customer interactions, and team leadership to help members achieve their health and wellness goals.

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and serve as the hub of information for members, guests, and staff.

• Ensure sales targets are met, especially during weekends or in the General Manager’s absence, by leading the team and driving sales initiatives.
• Focus on selling club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Provide high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

• 2 years of customer service experience.
• 3-4 years of sales experience.
• 1 year of supervisory experience.
• Strong verbal and written communication skills for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and functions.
• Strong detail orientation; systematic and thorough problem‑solving approach; good time management, organizational, and record‑keeping skills.
• Prior experience or strong interest in the fitness industry is a plus.
• An embrace of our Core Values.

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports or emails.

Hourly: $18.50 – $20.50 USD. Eligible for additional compensation including commission and bonus, and a post‑training increase.

• A highly energetic and collaborative team.
• A management team that cares about professional development.
• Free membership for the employee and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily pay available.
• Competitive pay plus vacation, holiday, and sick pay *.
• Group health, dental, vision, supplemental life, and employee assistant program *.
• 401(k) with company matching *.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.