Customer Service Representative

Customer Service Representative

As a Customer Service Representative at Fast Signs Surprise, you will be responsible for all sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service.

• Greet walk-in customers and identifying customer needs and make recommendations
• Estimating projects from business cards, decals and banners to large scale projects such as monument panels and illuminated building signs
• Working with customers via email and phone for all stages of the projects
• Partnering and coordinating resources and vendors that need to be outsourced
• Answering phone calls
• Following up on company lead emails
• Process payments and invoices
• Partnering with a team of Graphic Designers, Production Specialists, and Installers
• Communicates with customers on order status and changes in the production schedule
• Maintains an attractive retail environment (clean, organized, and functional)
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues

• High School Diploma or GED required
• Excellent customer service and people skills
• 2-3 years of retail experience, preferably in other sign or fabrication shops
• Must have strong organizational skills with a sense of urgency in a fast paced environment
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills