Customer Service Representative

15332 W Bell Rd #118, Surprise, AZ 85374

FASTSIGNS of Surprise is looking for a Customer Service Representative to join our sales team. This is a great opportunity for someone who enjoys working with customers, staying organized, and being part of a fast-paced team.

$20 per hour

Growth and advancement opportunities available

Full-Time Position

Surprise, AZ

In this role, you will be responsible for sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers.

You will prepare estimates and work orders, follow projects from start to finish, and provide exceptional customer service throughout the process.

• Greet walk-in customers, identify their needs, and make recommendations
• Estimate projects ranging from business cards, decals, and banners to large-scale projects such as monument signage and illuminated building signs
• Work with customers via email and phone throughout all stages of their projects
• Coordinate with outside resources and vendors when projects need to be outsourced
• Follow up on company lead emails
• Process payments and invoices
• Communicate with customers regarding order status and changes to the production schedule
• Maintain an attractive, clean, organized, and functional retail environment
• Estimate projects and follow them from start to finish while providing exemplary customer service

• High School Diploma or GED required
• Excellent customer service and people skills
• 2–3 years of retail experience , preferably in a sign or fabrication shop
• Strong organizational skills and a sense of urgency in a fast-paced environment
• Ability to work under pressure while managing multiple tasks and projects
• Proficient computer and internet skills, including Microsoft Office Suite
• Strong verbal and written communication skills
• Basic math skills

$20/hour

Growth and advancement opportunities

Customer-focused team environment

Opportunity to develop your sales and customer service skills

Opportunity to build a long-term career with the company

Location: FASTSIGNS of Surprise, AZ

15332 W Bell Rd #118, Surprise, AZ 85374