Field Service Engineer

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Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

The Field Service Engineer serves as the on-site technical authority, responsible for resolving high-complexity system issues, supporting new tool installs and fab ramps, and mentoring junior field engineers. Deep hands-on experience with electro-mechanical systems, including vacuum and pump systems, pneumatics, controls, advanced ECat/ENet Based Control, PLC/Server Based Network Architecture, Fluid delivery, and 400 V-class power and drive systems, and thrives in high-volume manufacturing (HVM) environments.

• Serve as the primary senior technical resource supporting semiconductor tools at Arizona customer sites.
• Independently troubleshoot and resolve complex, multi-discipline system issues across mechanical, electrical, vacuum, pneumatic, and control subsystems.
• Lead root-cause analysis and implement corrective actions to improve tool uptime, MTBF, and reliability.
• Support tool installations, start-ups, upgrades, and major recoveries, including new fab ramp activities.
• Interface directly with customer engineering, maintenance, and operations teams.
• Coordinate escalations with internal OEM groups including product engineering, sustaining engineering, and logistics.
• Mentor and train junior Field Engineers and Technicians assigned to Arizona fabs.
• Maintain accurate service documentation, reports, and escalation records.
• Ensure strict compliance with cleanroom, safety, and EHS requirements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

• Ability to perform physical tasks including lifting up to ~35 lbs, bending, climbing, and working in confined equipment spaces
• Willingness to support shift work, weekends, and on-call rotations as required
• Comfortable working in cleanroom environments with full PPE
• Ability to special field fixtures, perform maintenance on failed part to replace or troubleshoot
• Ability to lead technical discussions with customer process, equipment, and facilities teams
• Proven mentoring and knowledge-sharing capabilities
• Professional, calm, and effective in high-pressure manufacturing environments
• Strong Communication skills with global-footprint RD/Sales/Total Product Support teams
• Issue Tracking, Field CIP Implementations, Following and aiding Retrofit Procedures creations
• Ability to use web-based Portals for document control and data entry.
• The person in this job will be primarily assigned to support Arizona fabs; with some out-of-state travel (