Senior Executive Host – Sports

• Develop and maintain an assigned book of players through direct mail, email, telemarketing, and available technology
• Participate in telephone solicitation and coordinate personalized direct mailings for assigned guests
• Maintain knowledge of property and in-market happenings for cross-sell opportunities
• Master existing products and services, new initiatives, bonus programs, and system changes
• Participate in department and company initiatives to drive sales and revenue
• Teach, mentor, train, and share information with the team
• Build rapport with guests to encourage trial and repeat visitation
• Multitask and prioritize in a fast-paced environment
• Find new customers based on management criteria
• Provide personalized service and support to VIP guests in individual and group settings
• Resolve guest issues, service failures, claims, and disputes
• Greet guests at social events and special promotions
• Arrange transportation and accommodations for on-property visits and social events
• Communicate programs and services, player updates, successes, and challenges to stakeholders and the direct supervisor
• Coordinate with Player Support, Caesars Rewards, VIP leaders, Marketing Technology/IT, software vendors, and analytics teams
• Create VIP promotions and initiatives producing measurable financial results
• Analyze service delivery systems and collaborate across departments to improve guest experience
• Monitor and report daily, weekly, and monthly VIP activity, wagering, revenue, win/loss, and generosity levels
• Generate and organize weekly potential, active, lapsing, and lapsed VIP lists
• Identify efficiency and product or service improvements
• Comply with applicable laws, regulations, policies, responsible gaming, compliance, and risk management requirements

• Three+ years of experience in sales, casino and/or loyalty marketing service/support from an online company preferred
• High School diploma or equivalent
• Strong sales, project management, customer service, and analytical skills a plus
• High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results
• Upbeat, positive and charismatic
• Extensive knowledge of sports betting, sports, teams, players and leagues required
• Excellent communication and organization skills required
• Experience in consumer web or game development, including online gaming a plus
• Ability to effectively manage time and perform multiple tasks simultaneously
• Able to overcome resistance to change and influence people
• Able to communicate effectively at all levels of organization and see things through the eyes of the guest
• Must be able to obtain gaming license as needed
• Must reside in the state of the job posting
• Must have manual dexterity and coordination to operate office equipment including computers and telephone/headset
• Must be able to work in moderate to loud noise conditions
• Must be able to make telephone calls for extended periods (minimum 15+ calls/day)
• Must be able to tolerate areas containing secondhand smoke
• Must be able to work for long periods under fluorescent lighting
• Must be able to work at a desk in a seated position for most of the day
• Must be able to work from computer monitors and operate a keyboard
• Must be able to remain on one's feet for long periods and/or walk long distances when required
• Must be able to travel as needed up to 30%

Demonstrates extensive knowledge of sports betting and loyalty marketing, with strong sales and customer service skills to enhance the player experience. Capable of managing multiple tasks in a fast-paced environment while effectively communicating with stakeholders and guests.

• Sales Experience
• Customer Service Skills
• Project Management
• Sports Betting Knowledge
• Analytical Skills

• Sales
• Customer Service
• Project Management
• Analytical Skills
• Direct Mail Campaigns
• Telemarketing
• Data Analysis
• VIP Promotions
• Gaming License Acquisition
• Consumer Web Development

• Communication Skills
• Organization Skills
• Energy and Enthusiasm
• Charisma
• Ability to Influence

• Gaming License

• Casino Marketing
• Loyalty Programs
• Guest Experience
• Responsible Gaming
• Risk Management

• Marketing Technology
• Analytics Tools
• Office Equipment
• Telecommunication Systems