Desktop Support Technician

Onsite 5 days a week in Surprise, AZ 85379

6 month contract with extensions, or potential to go fulltime after that

$23-28/hr while on contract

Installation & Configuration:
Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.). Support & Troubleshooting:
Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs). System Monitoring & Backup:
Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups. System Maintenance:
Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance. Documentation & Communication:
Document and communicate system changes, maintenance schedules, and incidents effectively across teams. Compliance:
Ensure systems adhere to company IT standards, policies, and security protocols. Work Order Management:
Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date. Second-Level Support:
Provide second-level technical support for more complex client/server technical problems. Service Delivery:
Deliver service and support determined by the current SLAs and ensure timely resolution of issues.

• 3-5 years of relevant work-related experience.
• Proficient in Windows operating systems and network configurations related to PC devices.
• Ability to diagnose and repair PC and notebook systems.
• Understanding of client/server LAN/WAN environments.
• Problem-Solving:
  Ability to resolve both first- and second-level technical hardware/software issues.
  
  - network connectivity issues, unable to upload files into network drive, running IP config, etc.
• Compensation for this position depends upon years of experience

• Certifications:
  
  Microsoft MCP certification for the current desktop operating system