Level II Desktop Support AZ

Position: Level II Desktop Support - Surprise, AZ
Provide timely desktop site support and problem resolution for our internal customers, in support of a fast-paced, personal computer hardware refresh project. This technical role requires strong troubleshooting abilities, effective communications skills, a professional demeanor and exceptional customer service skills, in a large corporate headquarters environment. Pay ranges from $25-$30/hr dependent upon experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience

Identify and resolve computer hardware/software problems through discussions with u

Provide Level I and II phone and in person support for identifying and troubleshooting client to server problems up to Level IIas needed

Resolve hardware/software problems on laptops, tablets, cellphones, and MAC computers

Utilize the work order system and adheres to IT Support open work order schedules and guidelines

Resolves issues assigned via ticketing system and in person walk up requests

Experience with ERP Systems

Experience with Supporting Zebra Scanners and Thermal Printers

Basic Networking (Command Prompt)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.