IT Project Specialist *Bilingual in Japanese

At IRIS USA Inc., we have always aimed to enhance how people organize their lives, making us a leader in the organization industry. Our breakthrough came in 1994 when we introduced clear plastic storage solutions, by growing domestic home storage manufacturing through robotic automation into Arizona, Texas, Pennsylvania, and Wisconsin. Since then, we have expanded our range to include small appliances, pet products, home goods, and RTA furniture, catering to a wide array of customer needs.

Celebrating sixty years as a global brand, we pride ourselves on innovation, quality, and exceptional customer service. Our success stems not just from our products, but from our commitment to building lasting relationships with our customers, offering solutions that simplify and organize life in homes, offices, and beyond.

Coordinates, supervises, conceptualizes, designs, implements, tests, documents, and supports new and existing software and systems. Responsible for facilitating projects, especially on priority projects as directed by the IT Business Application Manager.

• Assist with the coordination, prioritization, completion, and implementation of projects originating from multiple sources including the IT department teams (Operations and Development) and other Company departments
• Promote best business practices including ITIL, COE (Center of Excellence), KGI (Key Goal Indicators), KSF (Key Success Factors), KPI (Key Performance Indicators), and Action Plans using SMART (Specific, Measurable, Attainable, Relevant, Time-based)
• Utilize global and international standards, methodologies and techniques including PMBOK, PRINCE2, PMP, Gartner Magic Quadrant, and RASIC
• Assist with the improvement, standardization, and implementation of project management principles and tools including project support, coordination, communication, meeting scheduling, and documentation including meeting minutes
• Assist in the analysis, design, implementation, documentation, testing, and support of software applications, client‑server systems, and databases supporting business operations
• Research, review, and codify business and user practices for the purpose of developing systems to support those practices; soliciting and recording user input on both daily practices and business requirements to meet development and business needs
• Monitor and recommend business and user practices to make policy and procedural recommendations regarding the use of systems designed to support those practices
• Assist in the coordination of department tasks and projects and with training and mentoring of team members through projects
• Assist with the planning and performance of systems analysis, software configuration, and training of employees to company systems
• Provide ERP(Enterprise Resource Planning) system helpdesk support including troubleshooting, user assistance, and issue resolution for ERP related inquiries and system usage
• Develop RPA (Robotic Process Automation), Low‑Code, and No‑Code solutions using tools such as Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Python for data analysis and visualization
• Provide technical support for projects for which this position is responsible, or for which this position has played a role in the implementation
• Effectively communicate verbally, visually, and in writing with all stakeholders and cross‑departmental teams
• Perform other duties of a similar nature or level as assigned

• Bachelor’s degree in a computer or business‑related field or equivalent experience; and,
• Two (2) years or more experience in IT project/task management

• Project management and software development methods such as Agile or Scrum
• Documentation and Presentation practices and principles
• IT Service Management (ITIL V4)
• Microsoft Office documentation, diagramming/graphing, and project/task management applications

• Use of computer hardware to include computer, keyboard, and mouse
• Use of computer software to include Microsoft Outlook, Word, Excel, Access, and Power Point

• Apply basic mathematics
• Apply documentation and testing…