ServiceNow HRSD Manager

Service Now HRSD Manager

Recruiting for this role ends on 6/19/2026.

• Leading the design and implementation of Service Now HRSD solutions using Deloitte's agile deployment methodology
• Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for Service Now HRSD applications
• Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
• Creating user journeys and user stories to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities
• Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support
• Managing project work streams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
  
  Ability to build and sustain professional relationships
• Ability to lead projects or work streams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Our Service Now HRSD Team delivers solutions that help clients transform their HR practices.

• Bachelor's degree
• 6+ years of experience implementing or optimizing Service Now HRSD solutions
• 3+ years of experience in the delivery and implementation of at least one Service Now HRSD core module
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

• Project management experience
• Big 4 consulting experience
• Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
• Experience developing implementation plans in Service Now (created detailed plans/work breakdowns for 2+ Service Now releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
• Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $141,200 to $278,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.