Field Support Specialist

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Full Time Surprise, AZ, US

8 days ago Requisition

The Field Support Specialist is a vital part of the Field Operations Team at Wyyerd Fiber. This position interacts with technicians to ensure on time service delivery and reliability. The Field Support Specialist will coordinate efficiency throughout the Field Operations team and technicians in the field.

• Complete provisioning of ONTs (type of ONT, Speed Profile, Phone Service)
• Check light levels for technicians in the field
• Troubleshoot issues to get the ONT online or pull an IP
• Build phone service in Alianza on the correct device (ONT vs router)
• Activate Add Ons (Experience IQ and ProtectIQ) in Cloud
• Assist with troubleshooting device issues and change setting in Cloud as needed
• Assist technicians with moving assets in Intuition, as needed
• Audit auto provisioning on all new service orders to correct failed provisioning
• Start and end vacation holds
  
  Disconnect service orders
• Speed changes
• Phone provisioning tasks prepped for final device provisioning
• Audit items on the dashboard, research, resolve items on multiple lists.
• Coordinate findings with Supervisors/Managers

• Working computer knowledge
• Understanding of ISP services and systems
• Ability to work with other teams and team members
• Ability to pass drug test
• Work on weekends and holidays

This position description is not intended to be and should not be construed as an all inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as