Pega Product Delivery Lead – AI Case Management

Responsibilities

• Lead a cross‑functional product pod of Solution Consultants, Pega Configurators, and Business Analysts to deliver Pega‑based workflow automation solutions aligned to business priorities.
• Provide day‑to‑day product direction, delivery oversight, mentorship, and issue resolution support to help the team meet commitments and maintain high execution standards.
• Own solution delivery from discovery and design through configuration, testing, deployment, and post‑implementation feedback, with a focus on quality, usability, scalability, and control readiness.
• Work hands‑on within Pega App Studio and Dev Studio to support solution design, configuration, testing, and implementation of workflow capabilities.
• Partner with architecture and engineering teams to ensure solutions align with platform architecture, technical standards, security requirements, and software delivery lifecycle expectations.
• Translate operational pain points, process inefficiencies, and business needs into clear product requirements, workflow designs, user stories, acceptance criteria, and delivery plans.
• Partner directly with operational leaders and business stakeholders to assess opportunities, shape solution options, manage expectations, and drive alignment on scope, priorities, benefits, and delivery timelines.
• Establish and monitor success measures for delivered solutions, including adoption, operational efficiency, user experience, quality, risk reduction, and other relevant business outcomes.
• Elevate product management practices across the team by improving intake, prioritization, roadmap planning, stakeholder communications, and outcome measurement.
• Identify and help resolve risks, issues, impediments, and dependencies that could impact delivery quality, control effectiveness, or business outcomes.
• Foster a collaborative, inclusive, and accountable team environment that supports talent development, clear communication, continuous improvement, and operational excellence.

• 5+ years of digital product management experience, or equivalent work experience, training, military experience, or education.
• Hands‑on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio.
• Experience translating business needs, operational processes, or control requirements into product requirements, user stories, workflow designs, and delivery plans.
• Advanced knowledge of Pega capabilities, including case management, workflow design, business rules, user experience configuration, reporting, and role‑based access concepts.
• Experience leading or guiding cross‑functional teams, including business analysts, solution consultants, configurators, technology partners, or matrixed delivery resources.
• Experience partnering with technology, application development, architecture, or engineering teams to deliver software, workflow, or automation solutions.
• Strong product management discipline, including product strategy, roadmap planning, feature prioritization, stakeholder alignment, and outcome measurement.
• Experience delivering workflow automation, case management, business process management, or operational transformation solutions in a large, complex organization.
• Ability to simplify complex operational problems and convert them into practical, scalable, and well‑controlled product solutions.
• Strong stakeholder management skills with the ability to communicate effectively with business leaders, technology partners, risk/control partners, and delivery teams.
• Ability to influence successfully in a matrixed environment and build trusted partnerships across business, product, technology, and operations teams.
• Strong risk and control mindset, with the ability to incorporate governance, compliance, and operational risk considerations into product design and delivery.
• Ability to use data, metrics, and user feedback to evaluate solution performance, prioritize enhancements, and drive continuous improvement.
• Ability to lead through ambiguity, remove delivery impediments, and maintain focus on measurable business outcomes.
• Financial services, operations, risk, controls, or enterprise workflow transformation experience.