IT Support Technician

Role Overview

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities. The role requires providing Tier 2 IT help desk support, assisting with hardware and software troubleshooting, and providing video teleconferencing and remote support.

Provide LAN administrator support, install, configure, and maintain network communication devices, servers, network storage arrays, and tape backup units. Assist in testing, applying, and maintaining server configurations and related security patches.

The ideal candidate will have experience with Windows operating systems, Active Directory, data encryption, and backup software, as well as exceptional customer service skills and a willingness to go the extra mile.

Associates Degree, and at least 1 year of IT help desk support experience

Or High school diploma/GED, and at least 3 years of IT help desk support experience

Hands‑on experience with providing network, computer, server, device imaging/encryption, mobile, server, and backup support

Experience using the Service Now ticketing system (or similar ticketing system)

Experience with the Microsoft Windows 11 operating system

Experience with Microsoft Office
365, including Microsoft Teams

Experience with end-point management and reporting tools (SCCM, Bomgar, Zscaler, and Power Shell scripting)
Familiarity with the ITIL process

Good technical writing, presentation, and documentation skills

Health, dental, and vision insurance

Paid time off and holidays

Retirement benefits (including 401(k) matching)
Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance