Senior Product Manager

• Support the client in the U.S. Department of Veterans Affairs
• Shape technology decisions impacting millions of Veterans through product thinking, prioritization, and delivery expertise
• Collaborate with service designers, data scientists, and engineers to understand customer and user problems
• Define MVPs and mature solution iterations
• Lead implementation efforts
• Develop adoption and change management plans
• Dedicate 85% of time to billable contract work and 15% to growing MO’s product practice, contributing to culture, and supporting business development
• Partner with stakeholders to translate vision into reality through prioritization, road mapping, and requirements development
• Lead cross-functional designers, data scientists, and engineers to deliver iteratively and incrementally
• Balance business, user, and technical needs to deliver meaningful outcomes
• Identify and manage risks, dependencies, and tradeoffs; communicate with stakeholders and leadership
• Set outcomes-driven success metrics and measure impact
• Facilitate product strategy methods and agile ceremonies
• Enable continuous feedback using qualitative and quantitative data
• Communicate with clients to maintain alignment on team priorities
• Engage government ecosystem stakeholders to solve delivery issues
• Leverage AI tools for discovery, documentation, experimentation, analysis, communication, and decision-making
• Identify opportunities to automate repetitive work and improve team efficiency through responsible AI use

• 3–8+ years of product management experience in a relevant industry, such as software development, government technology, or civic technology
• Strong product thinking skills
• Client relationship management and customer success skills
• Design thinking and lean product thinking experience, including research, workshop facilitation, and client decision-making
• Outcome-oriented approach backed by measurable, data-driven results
• Experience aligning cross-functional teams and stakeholders around goals
• Experience translating business requirements and user research findings into epics and user stories
• Experience working in cross-functional teams using agile methodologies
• Ability to set expectations, remove blockers, and hold teams accountable to contractual and client expectations
• Experience with accessibility and human-centered design
• Ability to manage a team through change
• Experience working with the federal government, with VA experience preferred
• Experience with Drupal CMS and Drupal best practices preferred
• Familiarity with service design-informed research approaches preferred
• Applicants must currently reside in one of: AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, ME, NC, NJ, NM, NV, NY, OR, PA, TX, UT, VA, WA, WI
• US Citizenship required

Demonstrates strong product management capabilities with a focus on client relationship management, agile methodologies, and data-driven decision-making. Proven experience in leading cross-functional teams and delivering impactful solutions in government technology and civic technology sectors.

• Product Management Experience
• Agile Methodologies
• Client Relationship Management
• Design Thinking
• Drupal CMS

• Product Thinking
• Outcome-Oriented Approach
• User Research
• Epics and User Stories
• Accessibility Design
• Human-Centered Design
• Change Management
• Risk Management
• Data-Driven Results
• Service Design

• Collaboration
• Communication
• Stakeholder Engagement
• Team Accountability
• Facilitation

• Government Technology
• Civic Technology
• Veterans Affairs
• Federal Government
• Lean Product Thinking

• AI Tools
• Drupal CMS