General Manager

• Serve as the primary day-to-day management contact for the high-rise community
• Manage operations according to governing documents, management agreement, Board policies, contracts, and applicable Arizona laws
• Communicate with the Board, committees, residents, vendors, and internal teams
• Lead, coach, schedule, and support staff
• Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness
• Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation
• Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership informed
• Support budgets, payments, monthly financial review, reporting, and follow-up with accounting and leadership
• Use Excel and Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials
• Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up
• Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed
• Complete administrative duties and stay current with industry best practices and Arizona requirements

• Bachelor's degree or equivalent experience
• Minimum of 3 years of experience as a Community Association Manager
• CMCA certification or higher management designation preferred
• High-rise condominium or community management experience preferred
• Experience managing, coaching, and developing a team
• Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence
• Clear, timely communication with Boards, residents, vendors, and internal teams
• Strong administrative, organizational, and computer skills
• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and Teams
• Experience with building operations, facilities maintenance, vendor management, and common-area service standards
• Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues
• Critical thinking and problem-solving skills with a practical, solution-oriented approach
• Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements

Demonstrates expertise in community association management, including operations oversight, vendor management, and financial reporting. Proficient in utilizing Microsoft Office tools for effective communication and project tracking while ensuring compliance with Arizona laws and best practices.

• Community Association Management
• CMCA Certification
• Building Operations Management
• Vendor Management
• Leadership and Team Development

• Budget Management
• Financial Reporting
• Facilities Maintenance
• Project Coordination
• Critical Thinking
• Problem-Solving
• Emergency Response
• Administrative Duties
• Organizational Skills
• Multitasking

• Clear Communication
• Teamwork
• Accountability
• Service Excellence
• Adaptability

• Bachelor's Degree
• CMCA Certification

• High-Rise Community Management
• Arizona Laws
• Common-Area Service Standards
• Vendor Performance
• Board Communication

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams