Retail Sales Associate

Company: Cox Communications, Inc.

Job Family Group: Sales

Job Profile: Solutions Specialist Mobile - CCI

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Variable

Compensation: Hourly pay rate $15.29–$22.88 per hour, plus annual incentive/commission target of $15,348.00. Eligible for variable total compensation of $51,072, with top earners reaching $66,099 annually.

Cox Communications is looking for a Retail Sales Associate who creates memorable customer experiences and drives sales. The role includes evening, weekend, and holiday shifts, and reporting to Store Manager and Assistant Store Manager.

• Explain and demonstrate product capabilities and offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with the opening and closing of the store retail environment.
• Properly handle cash transactions.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products and competitor offerings through regular training.
• May be required to work at other locations in the same geographic area.

• High school diploma, GED, or up to 2 years relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills for consultative, solutions‑based selling.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi‑task and prioritize in a fast‑paced team environment.
• Ability to be mobile within the store for long periods to greet customers and demonstrate products.
• Computer literacy with aptitude for learning communication products and services.
• Willingness to work a flexible schedule, including weekends, evenings, and holidays.
• Ability to lift 25–50 pounds for stock room inventory.

• Some college experience focused on sales, business, or management.
• One year of experience in a related field (sales, retail, service industry).
• Experience selling wireless or mobile products.
• Fluency in Spanish, both written and spoken.

• Employees are eligible for at least 16 hours of paid time off each month and seven paid holidays.
• Additional paid time off for bereavement, voting, jury duty, volunteer, military, and parental leave.
• Competitive pay plus uncapped commission plan.
• 401(k) with company matching.
• Comprehensive medical, dental, and vision coverage.
• Free Internet and other Cox discounted services.
• Tuition reimbursement, adoption assistance, pet insurance, and other resources.

Cox is an Equal Employment Opportunity employer – All qualified applicants and employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause undue hardship.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship is available now or in the future.