HVAC Field Service Supervisor

Job Description

Job Description

NOW HIRING!

Karber Corporation (K CORP) is a full-service mechanical and plumbing contractor serving a wide range of industries, including data centers, healthcare, manufacturing, education, aviation, commercial offices, and hospitality. We believe talent comes from all walks of life - and that ambition and hard work are the only prerequisites to success. Whether your goal is to become a master tradesperson or the president of the company, there are no limits to what you can achieve at K CORP.

We are seeking a dynamic and experienced HVAC Field Supervisor to lead our HVAC field service operations in the Phoenix, Arizona region. This is a high-impact leadership role responsible for overseeing daily operations, driving financial performance, developing team members, and aligning service delivery with our strategic goals. The ideal candidate is a proactive leader with a passion for operational excellence, team development, and customer satisfaction.

We offer a competitive and comprehensive benefits package designed to support your health, financial security, and professional growth:

• 401(k) plan with Traditional and Roth options
• Company 401(k) matching

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) - Health & Dependent Care
• Employee Assistance Program (EAP)
• Critical illness coverage
• Life and Accidental Death and Dismemberment insurance
• Short- and long-term disability insurance

• Paid time off (PTO)
• Paid Holidays
• Employee discount programs

• Company Van
• Fuel Card
• Tool assignment
• Company Cell Phone

• Professional development assistance
• Continuing education and training opportunities
• A collaborative work environment
• Opportunities for career growth in a rapidly expanding company

• We do what's right: Being ethical and transparent every step of the way.
• We show up: Fully for our customers, our business, and each other, every single time.
• We take pride: In bringing buildings to life.
• We own our actions: And deliver on our promises.
• We stay true: Embracing relentless growth and fostering unstoppable collaboration.
• We have fun: While being awesome.

• Supervise, mentor, and support HVAC service technicians
• Assist dispatch in scheduling service calls efficiently
• Review Job Work Orders, Invoices, and Projects for accuracy
• Ensure all work complies with local, state, and federal regulations
• Maintain high levels of customer satisfaction through quality service and communication
• Monitor inventory, tools, and equipment
• Manage escalated customer issues and resolve conflicts
• Collaborate with sales and installation teams to ensure seamless operations
• Track KPIs and prepare performance reports
• Performs disassembly and reassembly of large or small commercial equipment to perform trouble shooting.
• Performs planned maintenance and inspections as indicated in the service agreement.
• Responsible for HVAC maintenance/troubleshooting/replacement and system installation.
• Completes service contracts, quoted projects and demand service calls as directed.
• Develops long-term relationships with customers and explains work performed to the customer's satisfaction.
• Communicates and documents project status to all project stakeholders.
• Serves as a lead and front-line resource to service technicians through technical support.
• Coordinates the work of subcontractors, and trains and provides guidance to technicians.
• Coordinates multi-tech jobs, and accomplishes multiple tasks on multiple projects with minimal impact, if any, between projects.
• Reviews job contract specifications and assists with installation plan.
• Coordinates work so it aligns with the project and start-up schedule.
• Safely drives a motor vehicle and trailer, follows requirements of company vehicle driving policy and adheres to all company safety requirements.
• Completes documentation of invoicing data based on hours worked and materials/equipment used to complete the service.
• Maintains equipment, tools, and inventory stock on service vehicle.