Manufacturing Published: Field Service Administrator British Columbia

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

• Open and maintain job orders for the Field Service team, preparing and releasing quotations, and assigning system purchase orders to outside service repairs.
• Provide prompt responses to customer expedited requests and proactively work to resolve concerns with the appropriate stakeholders.
• Prepare weekly “Work in Progress” reports, shipping documents and customer invoicing, and provide continuous follow‑up with the appropriate parties to address any issues or concerns.
• Complete data collection and reporting as required by location.
• Coordinate Field Service Technician schedules as required by the customer and maintain daily service records.
• Work collaboratively with cross‑functional teams, specifically the Account Team to ensure successful business outcomes.
• Open and close warranty job orders using various software tools.
• Provide general clerical support including accounts payable/receivable and data entry.
• Create and maintain graphs, spreadsheets, and order confirmations.
• Participate in continuous improvement initiatives such as new software system rollouts.
• Performs other relevant duties as assigned by the manager.

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

• At least one (1) year of prior job experience in an administrative function.
• Post‑secondary study in Business Administration or equivalent program is considered an asset.
• Familiar with ERP and Asset Management systems (Maximo, SAP) a definite asset.
• Experience processing warranty claims and making decisions based on warranty policies is considered an asset.
• General knowledge of mining equipment product lines is considered an asset.
• Strong administrative skills and computer literacy.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Strong communication, both written and verbal.
• Superior interpersonal skills.
• Ability to work well under pressure.

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry‑leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including competitive health, dental, and other benefits.

We are an equal opportunity employer which values diversity in the workplace, and we encourage applications from members of equity‑seeking groups including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact for more information.