Administrative Associate​/Receptionist - Clinic

Description

Location:

600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)

Employment Status:
Permanent, Full-Time (37.5 hours/week)

Schedule:

Monday to Friday (schedule may vary between 6:30 a.m. and 8:00 p.m. depending on operational needs). Approximately three evening shifts per month; primarily daytime.

• Welcome clients in a professional and courteous manner
• Answer internal phone calls
• Process client billing
• Balance and close the cash register at the end of the day
• Manage appointments (confirmations, rescheduling, cancellations)
• Collaborate with the Coordinator to ensure smooth daily operations
• Respond to client inquiries and help minimize wait times
• Open and/or close the clinic reception area
• Participate in month-end reconciliation activities
• Maintain the appearance, cleanliness, and inventory of the service area
• Provide administrative support and coverage as needed
• Perform any other related duties as assigned

• High school diploma completed
• Minimum of 1 year of customer service experience
• Bilingualism (French and English), both spoken and written
• Basic knowledge of MS Office (Outlook, Excel, Word)
• Excellent attention to detail and strong organizational skills
• Knowledge of medical terminology (asset)
• Professionalism, courtesy, and discretion
• Ability to work efficiently while maintaining confidentiality
• Punctuality and reliability
• Strong stress management and prioritization skills
• Ability to manage multiple tasks simultaneously
• Professional and polished appearance
• Advanced English proficiency is required for regular interaction in English with external parties, internal stakeholders, and English-language systems