Office Administrator; Part-Time - Cloverdale

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Administrator will support customers with inquiries either over the phone or in person. As the Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments.

We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills – both written and spoken – is a must.

$23.30/hour

(14 hours/week) Saturdays 9:30am to 6pm, Sundays 10:30am to 5pm

• Provide exceptional service to all customers and be approachable as you are their first point of contact.
• Field any incoming calls and inquiries.
• Assist in administrative duties to run store administration.
• Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
• Take initiative to find creative approaches that make each customer’s experience feel personal.
• Build relationships and a great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.

• Customer Service – You are a people person who uses your skills to create great rapport with customers.
• Teamwork – You are a team player who can also thrive independently.
• Joining a fun, fast-paced environment!

• Experience working in an administrative/customer service role.
• Fast and accurate data entry skills with the ability to multi-task.
• Experience managing customer conflict and escalation.
• Proficiency in Microsoft Office.
• Must be able to work weekends.

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines.

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Gym membership discount
• Career Progression
• Company events