Assistant Registrar, Admissions and Transfer - Competition

About KPU

Kwantlen Polytechnic University (KPU) is Canada’s only polytechnic university, proudly serving the South Fraser region for more than 40 years. With campuses in Surrey, Richmond, Langley, and Cloverdale, KPU is deeply connected to the communities it serves and to the diverse cultures, backgrounds, and lived experiences of its students. Through academic excellence, applied learning, innovation, and strong industry and community partnerships, KPU prepares students for meaningful futures.

We are currently seeking an experienced and collaborative Assistant Registrar, Admissions and Transfer to lead a dedicated team within the Office of the Registrar. This role will help drive excellence in admissions, transfer credit, and student service delivery.

Reporting to the Associate Registrar, Recruitment and Admissions, the Assistant Registrar, Admissions and Transfer oversees the Admissions and Transfer team, responsible for delivering high-quality admissions and transfer credit services that support student success from their first interaction with the university. As a key leader, you will combine your expertise in post‑secondary admissions, articulation, and transfer credit with strong analytical, technical, and problem‑solving skills to enhance processes, optimize systems, and improve service delivery.

You will foster a culture of continuous improvement, empower your team to deliver exceptional service, and increase operational efficiency.

This role is an exciting opportunity for a collaborative and results‑oriented professional who enjoys leveraging technology, data, and process innovation to create positive outcomes for students and the university community. You will serve as a trusted subject‑matter expert, providing functional, technical, and operational guidance on admissions and transfer‑related matters while supporting the ongoing evolution of student systems and services. You will also play a critical role in ensuring compliance with university, provincial, and federal policies and reporting requirements, guiding strategic initiatives, and contributing to the advancement of the Office of the Registrar’s goals.

• Minimum of five (5) years of recent related experience in or supporting the Office of the Registrar, in progressively responsible positions related to the Registrar’s Office and/or Enterprise Student Information Systems.
• Minimum of three (3) years of management or supervisory experience in a post‑secondary institution. Formal supervisory training is an asset.
• Successful experience training and managing an effective team and implementing change resulting in improvements to service quality, staff productivity, and systems efficiency.
• Or an equivalent combination of education, training, and experience.

• In‑depth knowledge of Canadian post‑secondary education systems, international post‑secondary education systems, and experience with domestic and international credential evaluation and articulation agreements.
• Demonstrated experience as a functional lead administering a Banner Student module (or comparable student information system).
• Experience supporting and maintaining systems in support of admissions and transfer such as online admission application platforms, the BC Transfer Guide, and communications management services such as a CRM.
• Analytical and problem‑solving skills, including needs analysis, and excellent organizational skills with the ability to set priorities and meet deadlines.
• Experience in business workflow design and business process improvements.
• Demonstrated experience using database reporting tools, web systems, and software. Microsoft Office Specialist certification in MS‑Excel, MS‑Word, and MS‑Access is an asset.
• Sound understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
• Proven ability to develop flexible approaches to work procedures and exercise tact, diplomacy, and conflict resolution skills.
• Ability to establish and maintain effective working relationships with…