Returns Team Lead

A cookie is a small removable text file that is downloaded onto your computer, mobile, tablet or other device when you access a website..Returns Team Lead page is loaded## Returns Team Lead locations:
Surrey, BCtime type:
Full time posted on:
Posted Todayjob requisition :
JR125267

WHO WE ARE:

Headquartered in Southern California, Skechers—the Comfort Technology Company—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value.  From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:

The Returns Team Lead is responsible for ensuring all reverse logistics activities—across eCommerce, Retail, and Wholesale channels—are executed accurately, efficiently, and in alignment with company inventory and quality standards. This role drives daily throughput by coordinating manpower and aligning workflow across inspection, disposition, processing, and system transactions to maintain inventory integrity and financial accuracy.
Owning critical activities such as workload distribution, scanning accuracy, order consolidation, and cross-functional communication, the Team Lead maintains standardized procedures that reduce discrepancies, minimize write-offs, and protect the business from reporting and compliance risks.
Acting as the DC’s dedicated subject-matter expert for Returns, the Team Lead enhances operational efficiency, optimizes labor and equipment utilization, and supports scalable processing as volumes fluctuate—serving as the central point of accountability for accuracy, productivity, and visibility across all return channels.
This position may be engaged to lead work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department

WHAT YOU WILL DO:

Leadership, Team Support & Development
· Provide day-to-day guidance to assigned team members to support safe, accurate, and productive execution of tasks.
· Train new hires and cross-train existing associates on standard operating procedures, Prescribed Work Methods (PWMs), equipment, and workflow expectations.
· Offer real-time coaching and support to reinforce accuracy, quality, and productivity; escalate ongoing performance concerns to Supervisors.
· Identify skill gaps or training needs through observation and recommend targeted development opportunities.
· Foster a culture of teamwork, communication, and continuous improvement; act as a point of contact for questions and problem-solving on the floor.
· Maintain consistent messaging by ensuring team members understand priorities, updates, and shift expectations.

Performance Execution & Workflow Coordination
· Execute and assist in driving the daily operating plan, ensuring orders and tasks are completed within established timelines.
· Use Warehouse Management Systems (WMS) and RF technology to release, track, and monitor work, ensuring accurate and timely processing.
· Coordinate the flow of work for assigned areas, prioritizing tasks such as replenishment, putaway, picking, packing, stock rotation, and inventory accuracy.
· Support product restock, slotting, and inventory maintenance to achieve service levels and minimize stock-outs or misplacements.
· Assist in identifying and resolving minor operating issues, escalating more complex problems to Supervisors promptly.
· Prepare end-of-shift updates to ensure seamless handoff of departmental status to the next shift Team Lead or Supervisor.

Quality, Accuracy & Continuous Improvement
· Monitor adherence to quality standards; ensure product handling follows established guidelines to minimize damages and maintain product integrity.
· Participate in root-cause analysis and corrective actions when quality issues or process gaps are identified.
· Review work for accuracy and completeness; flag discrepancies and support investigation of inventory variances.
· Contribute to process improvement by identifying inefficiencies and recommending enhancements to Supervisors.

Collaboration…