Service Writer

Position Overview
Surrey Police Service (SPS) has an exciting opportunity for a Regular Full Time Service Writer to join our Business and Infrastructure Section, within the Corporate Services Bureau. Reporting to the Fleet Manager or designate, the position is responsible for technical and administrative work in coordinating and scheduling vehicle repairs and services in the garage using a computerized vehicle maintenance management system and performing minor repairs and adjustments.

Independence of judgment and action is exercised within established policies and procedures. Office and garage environment. Physical work in yard or work site in all types of weather conditions.

Schedule / Hours of Work
This is an on‑site position and the anticipated schedule for this position is 8 hours per day and 40 hours per week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

Responsibilities

Schedules and coordinates vehicle repairs and services using a computerized maintenance management system.

Updates, inputs and retrieves information on all vehicles.

Assesses and prioritizes requests.

Investigates mechanical problems and complaints.

Provides detailed explanations in regards to the work.

Performs minor repairs and adjustments to vehicles and equipment.

Receives, reviews and processes vehicle daily pre‑trip forms and equipment condition reports for deficiencies and repair requests.

Generates work orders and liaises with staff and outside agencies in relation to the work.

Monitors maintenance and inspection programs.

Obtains quotes for repairs and parts.

Processes invoices, issues purchase requisitions and approves purchasing orders.

Liaises with and responds to inquiries from vendors, customers and staff.

Processes employee timesheets.

Prepares a variety of reports related to operations.

Prepares and maintains schedules, records, files and documentation related to the work.

Assists other staff in performing their duties.

Performs related duties as required.

Qualifications

Completion of related post‑secondary courses from a recognized institution.

Minimum of two years related experience including experience in a Fleet Services environment.

Valid BC Class 5 Driver’s License with a safe driving record.

An equivalent combination of education and experience may be considered.

All applicants must obtain and maintain the required police security clearance throughout their employment with SPS, which includes a mandatory polygraph examination.

Benefits & Compensation
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short‑term and long‑term coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support.

With a strong focus on well‑being, career growth, and work‑life balance, SPS is committed to fostering a supportive and rewarding workplace.  Note – The aforementioned benefits only apply to eligible full‑time positions within SPS.

This is a unionized position, represented by CUPE 402.

The compensation range is $39.86 per hour (based on 2024 rates).

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