Job Description & How to Apply Below
Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
Benefits Competitive Pay that recognizes your skills and contributions:
Salary between $60,000-$70,000
Comprehensive benefits package including extended health and dental coverage, plus Health and Lifestyle Spending Accounts
Employee Assistance Program (EAP) providing confidential mental health and life support
RRSP matching plan to help you build your financial future
Paid vacation and a flexible Monday–Friday schedule that promotes work-life balance
Employee recognition programs including Monthly GRIT Awards and Annual TRUE GRIT Award
Employee green car benefit – eligible employees may apply for a $2,000 benefit toward purchasing a new personal electric vehicle
Professional growth and development opportunities through training and peer learning
Supportive, positive work culture with team events and collaboration
Comfortable workspace with coffee, tea, snacks, and a welcoming lunchroom
Career stability and job security within a growing, value-driven organization
Key Responsibilities Assist in coordinating road and/or shop technicians as assigned
Create work orders and complete quotes for required service needs
Effectively communicate with customers throughout the process to ensure high levels of satisfaction
Determine parts availability and schedule future appointments
Review the repair order and service performed with the customer after completion
Complete repair estimates and follow up with the customer for approval to proceed
Ensure work orders are closed and invoiced within 48 hours of job completion
Assign work to the right technician and follow up to ensure on-time completion
Data entry of technician times, comments and job codes
Schedule jobs and organize technician workload, using GPS to maximize productivity when required
Manage Planned Maintenance Agreements (PMs) including routine reporting and scheduling
Coordinate parts for shop and/or field jobs as required
Assist in coordinating shop and/or road technicians as assigned
Complete warranty documentation and submission, ensuring good communication with manufacturers to maximize recoveries
Arrange freight for pickup and delivery of service work as required
Practice workplace health and safety at all times
Other responsibilities as assigned
Knowledge,
Skills and Abilities
Ability to build relationships with customers and teammates in a positive and professional manner
Ability to translate clients' needs to the technicians or willingness to learn
Ability to assess client needs and sell recommended service
Quality communication with technicians and management
Excellent attention to detail and a positive attitude with good interpersonal skills
Excellent general computer skills and experience with Microsoft Office (Outlook, Word, Excel)
Strong problem-solving skills and self-motivation; able to multitask
Willingness to learn and be coached
Able to learn and utilize operating databases
Training,
Education and Experience 2–4 years of experience scheduling service work
High School Diploma
Values Build trust – with customers and each other
Be a team player – commit to working together to win
Be customer-focused – wow customers so they become raving fans
Support community – care for our people, our community and our planet
Deliver results – know what you need to do and get it done
Working conditions The Service Advisor is based out of the Surrey office and works 40 hours on average per week, Monday to Friday.
Privacy and Selection Privacy Notice for Job Applicants:
By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes. We will manage your data confidentially and will not use it for any other purpose. If you have concerns, please contact our HR department at
Selection Process Notification:
Due to the volume of applications, we will contact only shortlisted candidates. Thank you for considering career opportunities with Williams Machinery.
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