Vancity Operations Analyst - Hybrid

Become a vital team member at Vancity as a Member Contact Operations Analyst on a 12-month contract. Utilize your analytical skills and Genesys Cloud experience to enhance member service through data-driven insights.

As a Member Contact Operations Analyst, you will help optimize business outcomes by translating stakeholder needs into actionable requirements.

Your role includes developing operational reports and collaborating with IT to improve existing processes. This position is suited for an analytical thinker passionate about technology and enhancing member experience.

Key Responsibilities:

• Define and analyze business requirements and user stories

• Develop operational reports with real-time and historical data

• Collaborate with IT teams to enhance report templates

• Support project phases including design and deployment

• Manage end-user profiles on Genesys platforms

Requirements:

• 2+ years in contact center environment

• 1+ year of Genesys Cloud admin experience

• Strong analytical and problem-solving skills

• Proficiency in Database Management Systems

• Excellent communication for technical specification translation

Contribute to Vancity's mission by leveraging your analytical and technical skills to support member engagement and process improvement.
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