Operational Excellence Consultant Hybrid

Elevate your career with Manulife as an Operational Excellence Consultant in a hybrid model. Drive process improvement, efficiency, and service delivery through data analysis and cross-functional collaboration.

In this role, you'll support continuous improvement initiatives across MBPS. Partner with stakeholders to analyze performance gaps and implement effective solutions. Your hands-on involvement will influence operational efficiency and enhance business performance while fostering a culture of continuous improvement.

Key Responsibilities:

• Conduct process discovery and operational walkthrough sessions

• Analyze data to support objectives and deliverables

• Identify performance gaps and recommend improvements

• Develop deliverables like process maps and management presentations

• Assist process owners in tracking project benefits realization

Requirements:

• Minimum 3 years in insurance or BPO customer service operations

• At least 1 year in process improvement as a Business Analyst

• Experience managing stakeholders and facilitating meetings

• Bachelor's degree in relevant fields like Engineering or Business

• Strong communication and interpersonal skills

Shape operational excellence and contribute to business success at Manulife with your analytical expertise.
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