Vice President Experience Design

Transform customer interaction strategies as Vice President Experience at APPLY, guiding a talented team in delivering innovative, AI-driven solutions for leading brands. Hybrid working environment available.

In this senior role at APPLY, you will leverage over 12 years of experience in UX and product management to enhance our agentic customer experience (ACx) initiatives. Your leadership will cultivate a high-performance culture and ensure seamless AI integration that meets the evolving needs of clients. Expect to collaborate closely with both internal and external stakeholders to drive significant business outcomes.

Key Responsibilities:

• Drive team leadership and professional development initiatives

• Shape the AI transformation roadmap for the Experience function

• Establish frameworks for client deliverables and standard processes

• Champion consistent branding across all project outputs

• Take ownership of financial metrics and performance goals

Requirements:

• 12+ years of experience in UX and product leadership

• Proven track record of managing large teams creatively

• Expertise in practice transformation and quality improvement

• Strong financial management and pricing strategy skills

• Knowledge of agentic AI tools and their application

Become a leader in crafting transformative customer experiences at APPLY, where your vision can redefine industry standards.