Virtual Relationship Manager; Hybrid

Overview

Prospera, part of the Coast Capital Savings Federal Credit Union family, offers a full range of financial products and services across British Columbia.

• Provide comprehensive financial guidance to members, encompassing lending options, investment opportunities, and personalized financial health checks.
• Facilitate virtual appointments to offer convenience and accessibility, ensuring members receive expert advice without the need for in‑person visits.
• Manage inbound and outbound calls effectively, addressing member inquiries promptly and escalating complex issues outside of scope to appropriate channels.
• Act as a role model and leader in outbound calling best practices, utilizing techniques to ensure efficient and effective member outreach.
• Engage members in insurance coverage and provide options through CUMIS during the lending application process, while leveraging referrals to the insurance specialist.
• Execute holistic advice‑based financial strategies by fulfilling members' complex lending, investment, protection, and day‑to‑day banking needs.
• Hold a mutual‑fund license and onboard recent wealth members, advising on investment suitability, processing trades, and conducting KYC procedures.
• Refer to guided portfolios and wealth partners as appropriate.
• Prepare loan documents and approve loans within designated lending authority; refer larger loans and exceptions to management or corporate approvals with sound rationale.
• Support members by answering questions related to personal borrowing needs, such as product details, payment inquiries, and changes like payment alterations, loan and mortgage payment skips, and loan and mortgage pay‑outs.
• Provide backup support for day‑to‑day banking inquiries, including transaction history, account packages, service charge inquiries, and non‑cash transactions.
• Offer online and mobile banking support, including virtual walkthroughs, education on self‑serve options, and basic technical support.

• At least 3+ years in a financial services environment with at least one year in an advisory capacity.
• Exposure to lending and investment products, identifying member needs, and providing financial advice.
• Contact center experience considered a strong asset.
• Experience in a multi‑channel contact center environment (phone, email, chat) preferred.
• Licensed to sell mutual funds or willing to be licensed within 6 months; completion of CUIC 210 Consumer and Residential lending or equivalent internal training within 12 months; completion of CUIC 240 Elements of Personal financial planning within 24 months.
• Experience in a professional advisory and sales environment.
• Strong financial acumen and knowledge of financial products and services.
• Intermediate to advanced understanding of retail lending, including unsecured and mortgage‑secured lending underwriting and application processes.
• Proven ability to deliver sound advice in a range of moderately complex member situations.
• Excellent active listening skills and verbal communication skills capable of conveying complex information clearly.

• Base salary ranging from $54,000 to $67,500, reviewed annually.
• Incentive component that is market competitive.
• Flexible Benefits Program: choose benefits that work best for you.
• Defined Contribution Retirement Plan.
• Vacation, personal, and wellness time; two vacation bonus days.
• Professional development opportunities.
• Supportive, collaborative work environment.

Prospera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected characteristic.