Customer Experience Associate; Vietnamese Language Skill Asset

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work workplace by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

• High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• Go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
• Dynamically communicate with established customer experience skills and connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Our Total Rewards package includes a base salary, variable compensation, and several other key plans such as health and well‑being perks, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.