Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills Asset

Work Location:

Surrey, British Columbia, Canada.

Hours:

37.5. Line of Business:
Personal & Commercial Banking. Pay Details: $45,700 – $61,000 CAD.

TD Canada Trust is the frontline of TD Bank, driving deep customer relationships through service transactions, advice, and product promotion. We encourage customers to work with us, and we promote a culture of ownership, innovation, and impact.

• Engage customers in day‑to‑day advice, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD’s Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, personal performance development, and sharing industry knowledge.

• High school diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent certification within 90 days of start date (required for trainee position).
• Post‑secondary or undergraduate degree in a related field preferred.
• Proficiency with MS Office (Word, Excel, Outlook), branch software, and internet usage.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment, with strong administration, organizational, planning, and time‑management skills.
• Dynamic, diligent, and effective influencer with a can‑do attitude, initiative, and ability to handle multiple tasks and changing priorities.
• A strong communicator with established customer‑experience skills who can effectively connect verbally and in writing, with customers and related teams in a courteous, effective manner.
• Trainee mobility: candidate must be mobile within the assigned district and may be required to relocate to another TD location within the region post‑training.
• Mandarin or Cantonese language skills are considered an asset.