Customer Experience Associate

Work Location: Surrey, British Columbia, Canada

Hours: 15

Line Of Business: Personal & Commercial Banking

Pay Details: $21.50 - $27.05 CAD

Position: Customer Experience Associate

• Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures and industry regulations.
• Understand and determine customer needs to recommend suitable banking solutions while exercising discretion with confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

• High School diploma and/or at least 1 year of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills to work in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• A proactive, detail‑oriented individual who can exercise initiative and handle multiple tasks with changing priorities.
• A dynamic communicator with established customer‑experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner.

Sans Objet