Manager in Training

Job Description

We currently have an opportunity for an energetic, service-oriented leader to join our Leadership Development Program. Successful candidates will be given the opportunity to work with all aspects of operating a hotel and leading the team to ensure superior guest and team satisfaction. The Sandman Leadership Development Program is a unique opportunity to CONNECT with multiple locations and leaders. We invite you to bring your whole self to work including your experience and passion, while receiving one-to-one mentorship as you develop your own leadership path.

Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:

• Going above and beyond our guests' expectations.
• Mentoring and developing our Team Members.
• Delivering exceptional financial results, including maximization and effectively managing expenses and labour.

Accelerated Growth:
Our Manager-in-Training program is a fast-track to becoming a Hotel General Manager. Through intensive training, mentorship, and hands‑on experience, you'll gain a deep understanding of hotel operations, leadership, and strategic management.

Diverse Exposure:
Immerse yourself in various departments, from front office and housekeeping to sales and marketing. Develop a holistic perspective that is essential for overseeing the entire hotel operation.

Mentorship:
Benefit from personalized guidance and mentorship. You'll receive one-on-one coaching to refine your leadership, communication, and decision‑making skills.

Innovative Culture:
Join a team that embraces innovation and creativity. Contribute your ideas and be part of shaping the future of Sandman Hotel Group.

• Minimum of 2 years of Hotel supervisory experience, or 3-4 years of Sales or Rooms Division Management experience.
• Diploma or Degree in Hotel/Restaurant Management would be an asset. 'Hands‑on' management style.
• Operations:
  Make the necessary adjustments to meet targets, forecast financial position of the property, create sales strategies, review statements and reports and offer assistance whenever needed.
• Department controls:
  Be able to accurately observe budgets and sales goals; ensure productivity goals are met and that all departments work cohesively.
• Staffing:
  Control turnover, conduct regular staff meetings, communicate with all departments, ensuring that all goals are known to the entire team and review performances to ensure the employees are of the highest quality.
• Ensure all company policies are being implemented.
• Work to achieve agreed goals and objectives.
• Applicants must be able to communicate information and ideas clearly. They must be able to work in a fast‑paced environment and be able to handle everyday situations quickly and effectively.
• Must have excellent attitude with a positive influence on others.
• Applicants must be empathetic to the thoughts, comments and needs of guests, clients and staff.
• Entrepreneurial spirit is a definite asset.
• Able to relocate within Canada if required.

• Exceptional Leadership skills.
• Commitment to exceeding guest expectations.
• Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
• Superior written and oral communication skills.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Ability to develop and motivate staff to achieve challenging goals.

• Rewards & Recognition
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• 25% discount at our restaurants for up to 6 people
• Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Ongoing Employee events, incentives & recognition
• Growth Opportunities - Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP) - Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• RRSP Matching
• Milestone Rewards
• Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.