Hotel Front Desk Manager

Position: Hotel Front Desk Manager Role
Join our team as a Hotel Front Desk Manager based in Surrey, BC. This permanent, full-time position focuses on staff management, policy development, and customer service excellence.

As a Front Desk Manager, you will leverage your 2-3 years of experience to ensure smooth daily operations at our hotel. Responsibilities include creating and implementing effective policies, managing the recruitment process, and negotiating with suppliers and clientele.

Your role will be pivotal in addressing complaints and enhancing guest satisfaction.

Key Responsibilities:

• Develop and implement operational procedures

• Hire and train front desk staff

• Negotiate contracts with suppliers

• Engage with clients regarding facility use

• Create marketing outreach plans

Requirements:

• 2-3 years of hotel management experience

• Excellent customer service skills

• Strong negotiation and problem-solving abilities

• Reliable and organized

• On-site work commitment required

Drive operational success and guest satisfaction as our Front Desk Manager in Surrey.
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