Guest Experience Leader at Pursuit

Elevate guest satisfaction as a Guest Experience Supervisor s full-time role is designed for leaders who are passionate about hospitality and team success.

In this key supervisory position, you will oversee guest service operations across multiple locations including Lake Louise and Jasper. You’ll lead a dynamic team of up to 40 individuals, coaching and supporting them to provide exceptional guest interactions that align with Pursuit's values and standards. Collaboration with cross-functional leaders is essential to ensure seamless operations and continual improvement.

Key Responsibilities:

• Lead and coach the Guest Experience team daily

• Manage recruitment, onboarding, and evaluations efficiently

• Foster a positive and high-performing culture

• Ensure adherence to service and safety standards

• Resolve guest service concerns effectively

Requirements:

• Proven hospitality experience in guest services

• Strong team leadership and motivational skills

• Excellent communication and organizational abilities

• Hands-on experience with budget and scheduling management

• Flexibility to work across multiple locations

Deliver outstanding service and enrich guest experiences at Pursuit, where every moment matters.
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