Senior Manager, Commercial Services NREG
Job in
Surrey, BC, Canada
Listing for:
The Toronto-Dominion Bank (Canada)
Full Time
position
Listed on 2026-02-21
Job specializations:
-
Management
Operations Manager, Risk Manager/Analyst, Business Continuity, Business Management
Job Description & How to Apply Below
Description
:
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group. Manages a book of business in alignment with credit and operational risk policies. The Senior Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.
CUSTOMER
Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experienceActing as a part of the team in resolving customer operational and credit issues to deliver a positive customer experienceChampion use of sales platform to build a robust understanding of our customer's/target's needs, industries and marketsLead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needsSet service and control standards aligned to overall business objectives and oversee / monitor deliverable and resultsDevelop and maintain relationship with internal and external partners for the purpose of delivering optimal customer serviceConstantly build knowledge of the market, customers and broader economic factorsDevelop and maintain centre of influence strategies and relationshipsIdentify and respond to changes in the business environment, establishing action plans to address customer issues and prioritiesPrimary escalation point for significant sales matters/ risk matters / exceptions for Account ManagersIdentify customer/prospect referral opportunities to internal Bank partners that meet customer needsEnhance TDBG brand by participating in network eventsSHAREHOLDER
Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the UnitBuild new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the sameMeet or exceed business targets for the UnitNegotiate to maximize profitability of relationships with existing customers based on the customer risk profile.Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the creditEnsure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profileActively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referralsEnsure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelinesProtect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessaryEnsure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of ConductUnderstand changing market conditions and remain knowledgeable of relevant industry issuesMaintain a culture of risk management and control, supported by effective processes in alignment with risk appetiteEMPLOYEE / TEAM
Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brandConnect the alignment of colleague's contributions with the TD Shared CommitmentsBuild and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate…
Position Requirements
10+ Years
work experience
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