Tenant Services Coordinator Job Surrey area,BC Canada,Management

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required

Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position

Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work

Review contract work, report any discrepancies to Facility Manager and request Purchase Orders

Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery

Other duties as assigned

Knowledge & Skills

High school completion plus a specialized technical or business course

More than one year up to three years of job-related experience

Superior client management/customer service skills

Effective Interpersonal skills, with an emphasis on communication (verbal/written)

Knowledge of project delivery and tendering processes

General knowledge of commercial building systems and/or construction

Strong organisational, coordination and documentation skills with the ability to multi-task

Ability to work independently

Ability to interpret contracts, as required

Proficiency with CAD will be considered an asset

Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.

Proficient with MS Office and email software

Licenses and/or Professional Accreditation

Valid driver’s license (as required)

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!


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