PetSmart Customer Experience Assistant Manager

As a Customer Experience Assistant Manager at Pet Smart, you will enhance the shopping experience for pet parents through leadership and service strategies. Help your team thrive while ensuring safety for pets and customers alike.

This role involves managing day-to-day operations, fostering a culture of engagement, and guiding your team to exceed customer expectations. You will address challenges, oversee store services, and create an enriching environment for both associates and pets. Strong leadership skills and retail experience are essential to succeed.

Key Responsibilities:

• Promote a culture of safety and engagement

• Supervise staffing and support associate development

• Address and resolve customer service issues

• Oversee store events and marketing initiatives

• Ensure policy compliance during service operations

Requirements:

• 3-5 years in retail management with a customer focus

• Flexible schedule availability, including holidays

• Strong leadership and organizing skills

• Proficient in computer systems and applications

• Excellent verbal and written communication skills

Join Pet Smart in creating experiences that leave a lasting impact on pet families.
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